WhatsApp & Web Chat. One Inbox. Full Context.
Manage every WhatsApp and Web Chat conversation in one place, with full CRM context beside every message — so your team responds faster and closes more.
Based on aggregated data from Geta.ai customers across Real Estate, Education, E-Commerce, and Finance verticals.
Unified Conversation Queue
WhatsApp · Web Chat — one real-time list
Smart Team Routing
Auto-assign by stage, load, or custom rules
CRM Context Panel
Full profile + history beside every message
SLA Timers & Alerts
Never let a hot lead go cold
AI Auto-Reply
Handle routine queries — escalate the rest
Team Performance Analytics
Response time, resolution rate, ROI per rep
Journey Integration
Stage updates from Inbox fire journeys instantly
Custom Tags & Filters
Prioritize, categorize, and act faster
Unified Conversation Queue
WhatsApp · Web Chat — one real-time list
Smart Team Routing
Auto-assign by stage, load, or custom rules
CRM Context Panel
Full profile + history beside every message
SLA Timers & Alerts
Never let a hot lead go cold
AI Auto-Reply
Handle routine queries — escalate the rest
Team Performance Analytics
Response time, resolution rate, ROI per rep
Journey Integration
Stage updates from Inbox fire journeys instantly
Custom Tags & Filters
Prioritize, categorize, and act faster
What's inside
One inbox. WhatsApp + Web Chat. Zero context switching.
Geta.ai's Shared Inbox is built for teams that close deals through conversation. Every feature reduces the friction, delay, and context loss that inflates CAC — so your advisors can focus entirely on selling.
Every Conversation. One Place. Instant Response.
Your team shouldn't need multiple apps to manage WhatsApp and Web Chat. Geta.ai's Shared Inbox pulls every inbound conversation into a single real-time queue. First-response time drops by 68% when your team stops switching tabs and starts focusing on conversations. Every reply, note, and stage update from the Inbox is written back to the CRM profile in real time.
- WhatsApp and Web Chat — all in one real-time queue
- Reply from the Inbox without switching to external apps
- Conversation threads preserve full message history per channel
- Stage updates directly from the conversation — CRM syncs instantly
Priya Sharma
Hi! I saw your listing for a 3BHK in Andheri West.
Hi Priya! Yes, we have a great 3BHK in Andheri West — ₹82L, ready to move, OC received. Would you like to see the floor plan?
Auto-replied · AI
Team capacity
Auto-assigned — just now
High budget · ₹85L
Right Contact, Right Advisor, Right Now.
Manual assignment is slow and inconsistent — it costs leads and inflates CAC. Geta.ai's intelligent routing assigns every inbound conversation to the right team member automatically: based on lead stage, team capacity, channel expertise, or any custom rule. SLA timers ensure nothing sits unanswered. Load balancing prevents advisor burnout. The result: every contact gets a timely, relevant response from the person best equipped to close them.
- Round-robin, stage-based, or custom routing rules
- SLA countdown timers with escalation alerts before breach
- Team capacity view: prevent overload and underutilization
- Re-assign conversations with one click — audit trail maintained
Know Everything. Before You Type the First Word.
Your advisors should never have to ask 'can you remind me of your budget?' Geta.ai's CRM Context Panel displays the contact's full profile — stage, budget, segments, channel history, engagement timeline, and active Journey status — right beside every conversation. This instant context means every reply is relevant, every interaction builds on the last, and your team closes deals faster without the expensive back-and-forth that inflates CAC.
- Full CRM profile visible beside every conversation — no tab switching
- Engagement timeline: every channel interaction in chronological order
- Active Journey status and current stage — always visible
- One-click CRM property edits from inside the conversation
Budget
₹85L
Stage
Qualified
Source
Engagement history
How the Shared Inbox Works
From Inbound Message to Closed Deal — Faster
Four steps that turn your team's multi-channel inbox from a source of friction into a revenue-driving conversation engine.
All conversations — one place
Every inbound WhatsApp message and Web Chat conversation lands in a single Shared Inbox. Your team sees everything in real time, with no switching between apps. First-response time drops by 68% when your team isn't hunting across separate tools.
Auto-route to the right advisor
Intelligent routing assigns conversations based on team capacity, lead stage, or custom rules. High-budget leads go to senior advisors. Referrals get priority. Round-robin balances load. SLA timers alert before a contact goes cold — so no lead slips through because it was assigned to the wrong person at the wrong time.
Full CRM context — beside every message
Your team never needs to switch tabs to understand who they're talking to. The CRM Context Panel shows the contact's full profile, engagement timeline, lead stage, segment membership, and active Journey status right alongside the conversation. Higher context means better replies, faster closes, and lower CAC per deal.
Team performance analytics
Track first-response time, resolution rate, conversation volume, and SLA compliance per team member and channel. Identify bottlenecks before they affect CAC. Reallocate capacity to the channels and segments that drive the highest ROI — with data, not instinct.
Need Help? We've Got You Covered.
Get reliable answers anytime — with clear solutions designed to answer all your questions easily.
Can't find your answer?
Get in touch with our support team — they're friendly and respond fast!
Get Started